About the Client

One of the largest banks in Singapore with presence in 19 countries across the Asia Pacific, Europe, and North America.

The Challenges:

Banking and financial business processes involve an overabundance of repetitive tasks, causing our client to seek our expertise on banking automation technology, intending to gain greater accuracy, trust, and efficiency.

Solution:

Accelerated Automation Program

This Program envisions to enhance, optimize, and automate existing infrastructure and its associated monitoring services.

It focuses on gathering appropriate information to comprehend relevant IT infrastructure and subsequently design, structure, and implement Automation focused operational workflow. Where feasible, existing tools and systems shall be leveraged.

Scope:

Covers selected applications and infrastructure on three critical focus areas such as (nothing wrong with viz., but the simpler the better) Retail, Wholesale and Anti-Money Laundering (AML).

Two key focus areas for Automation – application focused monitoring (Observability), and Performance & Capacity.

Key Benefits:

Shift away from manual procedures of running tasks, into  improved, script based Automated way of performing tasks, , thus boosting efficiency and reducing errors to near zero.

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Client

A Shanghai-based commercial bank focusing on meeting private banking clients’ comprehensive financial services needs.?

Challenges

Financial institutions are facing the problem of recommending stocks that cater to the investors’ trading behavior and strategies. Faced with a huge range of stocks, investors in the stock market may also be overwhelmed and daunted by the number of choices available on their plates. In order to provide a better trading experience for the investors, our client seeks our expertise in implementing AI and Machine Learning to power the financial market’s Digital Twin.

Services

• Data ingestion service that collects various bond market data and economy data from different sources?.
• Training of machine learning model to perform market price prediction?.
• Training of classification model to generate buy/sell recommendation to individual traders.?
• Web application to allow traders to interact with the recommendations and track performance. ?

Benefits

• Automatic buy and sell recommendations will be made to individual traders, based on market prediction as well as individual traders’ behavior.?
• Expandability on the recommendation, discovery of traders’ behavior, for better decision making as well as for junior traders’ references.?
• Recommended portfolio tracking against benchmark.

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Client

A multinational information technology company that have been in partnership with BeyondSoft since 1998.

Background

The business division from the information technology firm was looking to engage a test service partner using Testing as a Service (TaaS) model to help their business:

• Improve productivity and efficiency
  • Enhanced data collection
  • Resources management
  • Increased agility

Before Transformation

The Hardware Quality Engineering test (HWQE) was executed by multiple test vendors. The HWQE also engaged an onsite contractor at their office to manage the test execution & planning from different test partners. Besides that, the company owned all the test equirement, and conducted the test planning, logistics and defects management. This caused more cost to be incurred, and more effort needed to standardise the reporting for program team as different test partners have different tools and process.

After Transformation

Beyondsoft is the single Testing Service Provider for the  HWQE where we owned all the necessary items for Test Planning & Execution (Test Resource Management, Logistics, Samples & Media, and Test Planning & Tactical) as well as Results Reporting (Data & Results, Dashboarding, Defect Tracking & Management).

BYS has invested close to USD 2 million to setup a reliability test lab within 6 months, which is fully operational.

Currently, 95% of the HWQE can be conducted in-house in BYS. Remaining 5% are certification related and to be assigned to BYS test partner.

Beyond that, the computer company  has also streamlined their tools and processes for TaaS model. This in turn greatly optimizes their data collection for analysis by gathering the right data across various touchpoints.

Client’s Benefit

Through the TaaS model, the company  gains an estimate cost savings of approximately USD 600K. Further, by adopting this model, it also greatly improves business agility as it brings more productivity and cost-efficiency without compromising on quality. In essence, the HWQE can now focus more on quality without spending efforts and resources in defining the test planning and reporting. By translating raw data into insights across various touchpoints, it helps to provide more relevant, personalized, and agile content for customers to drive data insights.

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Client

A multinational information technology company that have been in partnership with Beyondsoft since 1998.

Challenges

The company decided to shut down the test lab in China and shift their operations to Singapore and Malaysia. However, it is easier said than done as Covid-19 has posted one of the major impacts during this transition due to non-essential industries receiving stop work order from governments. Hence, Beyondsoft had to create an innovative way to perform the knowledge transition and complete the lab setup without jeopardizing the transition schedule.

In addition,  the company also required that the test lab setup must be in accordance to the same standard in Shanghai; with strict security requirements (certified test lab, isolated network etc.) and lab facilities requirement (Test Chambers, 230V electricity output  andetc.) Before the transition, the company’s  DIST (Designed Integrated System Test) was conducted in-house at Shanghai using BeyondSoft resources. The Test lab and facilities are owned by the computer company’s Chinese offices, however BeyondSoft supplied the CW (expand) headcount to them.

Results

DIST was conducted in-house at the company’s Shanghai office using BYS resources and fully operational within 6 months of transition. This includes the following:

• Setup functional and reliability test lab based on DIST requirement. For example, electricity upgrade to run both 110v and 230v in the test lab.
• Coordinate with 3rd party supplier on setup of climatic walk-in chamber in the test lab.
• Obtained canon (Canon?) certification based on the security requirement in the test lab.

Moreover, Beyondsoft had fulfilled all manpower resource requirements by filling all roles with existing talent pool plus new hires in Singapore. All training were conducted successfully via Remote Test Management initiative.

Client Benefit

The client enjoyed the benefit of consolidated and streamlined process and documentations, aside from increased efficiency by leveraging support from other Beyondsoft testing team.

The post Integrated System Test Transition from Shanghai to Singapore and Malaysia within 6 months appeared first on Beyondsoft.

WeVets prioritizes excellence, tradition, and innovation and expects to expand to 15 locations in the coming year. To achieve this growth, they wanted to modernize their IT environment, leveraging Microsoft solutions such as Azure and Microsoft 365.

As part of the effort, WeVets was also looking to increase management quality, optimize its infrastructure from a performance and cost perspective, improve governance and risk mitigation, and ultimately, better serve its growing customer base.

THE SOLUTION

After identifying multiple opportunities, such as increased visibility and cost predictability, Beyondsoft applied a comprehensive, three-phase approach to the project:

1. Strategic planning: Beyondsoft experts conducted a deep assessment of the business to analyze areas such as reliability, security, operations, performance, and costs to develop an end-to-end modernization roadmap.
2. Innovation and adoption: Beyondsoft accelerated innovation and adoption through digital and consulting services, architecture reviews, and conceptualizing new environments to address WeVets’ needs. In this phase, Beyondsoft improved governance with continuous management and optimization, with the assurance of high standards and industry-leading security and risk mitigation practices.
3. Continuous operation and governance: In phase, the Beyondsoft Managed Services team continues to maintain the baseline established in previous phases, ensuring a high standard of governance, cost optimization, technology adoption, and security and risk mitigation. This managed services model ensures excellence while liberating WeVets to focus on delivering exemplary veterinary care to its clients and growing its business.

“With the optimization and greater efficiency in management, we can see new opportunities for investment and expansion.”

— Eduardo ?ngelo, WeVets Director

THE RESULTS

Although the modernization effort is still underway, WeVets has already reaped benefits. “One of our pillars is innovation, so we constantly invest in technology,” says Eduardo ?ngelo, WeVets Director. “With support from Beyondsoft, we were able to identify improvements and upgrade to a better architecture and other services that ensure new opportunities.”

 Additional benefits include:

• 30-40% reduction in technology costs
• Adoption of financial control and governance practices
• Increased security and risk mitigation across their systems and applications

To learn more about how Beyondsoft can help your business, contact us today. To learn more about how Beyondsoft is empowering modernization and growth for WeVets, watch this short video.

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Our client needed help modernizing their digital marketing technology stack and shifting towards a culture driven by actionable insights. Their Adobe Analytics implementation had not been maintained for the past seven years, negatively impacting data integrity. Problems ranged from missing data to incorrect values.

Their digital marketing team needed help revamping their entire analytics program, so they could produce accurate data insights and make better business decisions.

THE SOLUTION

Beyondsoft conducted a deep assessment of their current implementation to understand gaps and issues. Based on our findings, we updated and improved their analytics program as follows:

• Established KPIs to build measurement models around acquisition, behavior, and outcomes.
• Re-designed their tag implementation approach to transition from hard coding to dynamic context variables.
• Established a set of standardized reports for C-level, management, and operations stakeholders.

THE RESULTS

Thanks to the Beyondsoft agile analytics solution, our client has confidence in their data integrity. The streamlined solution enables them to quickly configure and update data values to the right Adobe Analytics variables as needed. By advancing data analytics maturity, the organization can make better decisions and evolve its business.

TECHNOLOGIES USED

Adobe Analytics, Ensighten Manage, JIRA

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Our client’s minimalistic website design was underperforming. Key metrics continually fell short of stakeholder expectations despite the ongoing introduction of fresh site content and functionality enhancements. To achieve business goals, our client needed help identifying problem areas, leveraging actionable data insights to drive design decisions, and optimizing the website.

THE SOLUTION

Accelerating business through actionable data insights is a fundamental priority for the Beyondsoft Analytics Team. By analyzing key performance indicators and user journey pathing, the team developed custom reports that identified performance bottlenecks within user engagement metrics.

Additionally, the team evaluated marketing tools to further progress the technology stack for the business. Using data insights, the business team pinpointed problem areas and surfaced a plan to strategically prioritize and approach a re-design project.

THE RESULTS

Based on Beyondsoft’s insights-based recommendations, the business resolved upper, middle, and lower marketing funnel impediments intrinsic to its site design. Pages viewed per visit increased by 55%. This work improved marketing campaign efficiency, attracting website visitors and allowing shoppers to progress further down the marketing funnel to conversion. Furthermore, Beyondsoft unlocked downstream user actions to increase the completion of product configurations by 30%.

The post Beyondsoft helps Fortune 500 client optimize website & boost conversions using actionable data insights appeared first on Beyondsoft.

To prepare for twofold growth across its workforce in the coming years, our client wanted to improve and scale their employee and contractor support experience. They wanted a knowledgeable partner to manage their new Enterprise Service Desk and provide a scalable and flexible solution for managing their rapidly growing IT footprint.

THE SOLUTION

Beyondsoft ramped up quickly, deploying trained service desk teams, implementing intelligent automation, and operationalizing a cost-effective 24×7 global delivery model. The managed service desk solution included:

• Omnichannel L0 support through a self-help portal and a walk-up desk.
• 24×7 L1 and L2 support delivered by synchronized onsite and offshore teams.
• Sub-15-minute response time for P1 tickets and 1-hour response time for all incidents.
• Adoption of KPIs like MTTR, FCR, CSAT, and Hold Time in the roadmap.
• Intelligent automation of service desk workflows leveraging Beyondsoft’s BIOPs-AI/ML platform post-steady state.

THE RESULTS

• Rapid three-week transition to primary ownership of all service desk processes.
• Achievement of steady state within four weeks of contract finalization.
• Suppression of ticket volume and elimination of trouble tickets.
• Significant improvements across MTTR and the user experience.

TECHNOLOGIES USED

Intelligent automation of service desk workflows leveraging Beyondsoft’s BIOPs-AI/ML platform post steady state.

The post Managed service desk solution positions biotech company for rapid growth appeared first on Beyondsoft.

To reduce costs, our financial customer needed to migrate all their business and banking data from Teradata to Hadoop. But the data to be migrated was extremely sensitive and essential for daily business activities, which meant the migration needed to be highly secure with no downtime. To add to the complexity, the data came from multiple banking sectors such as financial data, loans, credit cards, and consumer banking, each with its unique migration challenges. Our customer needed a technology partner that could handle these challenges and complete the data migration in just 18 months.

THE SOLUTION

Beyondsoft was chosen to plan and implement the migration from Teradata to Hadoop. Initially, our customer had estimated the scope of the migration to be 2,000 tables with 2,800 objects. However, once Beyondsoft initiated the work, we found they had inadvertently miscalculated and that there were actually 6,000 objects, making the 18-month project timeline even more challenging.

Additionally, because the migration source and destination were very different, to avoid data and functionality issues, Beyondsoft needed to redefine the data architecture. By redesigning the architecture to accommodate the destination format, Beyondsoft achieved performance improvements and complied with end-user requirements.

Furthermore, to avoid disrupting any services that were dependent upon the data, Beyondsoft worked with the customer to create a prioritization plan for the migration, starting with the most frequently used data first and ending with infrequently used data. Throughout the project, Beyondsoft ensured that more than 100 user entities who required data did not see any downtime, even when occasional issues were encountered.

The redesigned Hadoop architecture

THE RESULTS

The data migration was a resounding success, delivering the following benefits to our customer:

• Migration from Teradata to Hadoop with no downtime.
• On-time project completion.
• Reduced data costs by 80%.
• Achieved a 30% performance improvement.

TECHNOLOGIES USED

Beyondsoft used the following technologies:

• Presto as a query engine
• Alluxio for data orchestration
• Apache Hive for managing tasks and collaboration
• Yarn as a package manager
• Jenkins as an automation server
• Apache Superset for data exploration and data visualization
• Apache Spark for data processing

The post Data migration to Hadoop delivers 80% cost savings while improving performance for bank appeared first on Beyondsoft.

At the time, our banking customer had no central ETL monitoring and management solution for their data warehouse. They did not have visibility into the jobs that were scheduled or underway or which jobs had failed. They had no method for automatically reinitiating jobs that had failed. They were also unable to pinpoint the reason a job failed.

 They needed a centralized dashboard to handle their business side as well as the ability to monitor and manage hundreds of attributes around the various jobs, including job status, job flows, errors and failures, successful completions, failure reports, ticket handling, and more. Our customer also needed the ability to retrigger failed jobs on an ad-hoc basis along with process lineage visibility.

THE SOLUTION

Beyondsoft created a centralized ETL monitoring and management solution, including multiple MVPs within just seven months. The solution enables our customer to monitor incoming jobs from several data pipelines from multiple source systems in different formats. The solution delivers insights on job status including run time, success or failure status, reason of failure, and other key measures.

Beyondsoft also created a tool to automatically handle job failures. When a job fails, the tool creates a failure report with in-depth details including who initiated the job, how long the job had been running, the reason for failure, and other details. The solution then automatically generates a ticket that is escalated to the appropriate party.

ETL monitoring and management solution architecture overview

THE RESULTS

The ETL monitoring and management solution provides our customer with a central dashboard for monitoring as well as in-depth visibility and control through error detection, error enrichment, event triggering services, unified monitoring service, unified metadata, SLA impact, and recovery. Our customer also benefits from enhancements in their existing components like Airflow, Job Server, Ingestion, Computes, and DaaS. The solution from Beyondsoft delivered the following benefits:

• Increased productivity by 43%.
• Reduced losses from job failures by 76%.
• Cut required headcount in half, from 16 to 8.
• Increased observability of the entire process by 87%.

TECHNOLOGIES USED

Java 1.8, Spring Boot, Spring Cloud, Spring MVP, Spring Data, Spring Security, Kafka, ELK, Filebeat, Healthbeat, Kubernetes, Docker, Jenkins, React js, and Kibana.

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